From the video
You know value statements are one of the most underestimated pieces of marketing materials that organisations usually fail to pay any attention to. And the reason that they fail to do it is they just underestimate how important it is not just externally, but internally as well.
You see, the fact of the matter is if you don’t have the right people, well your value statements are often to blame. You see, you have to be truthful in those statements as well. It’s easy to put in the colorful fruitful language.
You know every other organisation wants to say innovation, for example, as one of their value statements. But is it actually true? Are your value statements truly reflective of the way you operate as a business, because it’s one thing to have them as desirables, it’s another thing to have them closely associated with the reality.
I know plenty of businesses where they have a massive staff turnover. Part of the reason is because the value statements don’t reflect the way the organisation operates, so they attract the wrong people. When the people find out that their values are not aligned, that’s when you decide to move on. Whilst nobody is necessarily sitting down and going “Hey my values don’t match this organisation,” you do get a real sense of the way they truly operate and what is guiding them.
So don’t underestimate your value statements and needing to spend some time on them every year. That’s what will give you complete freedom to operate as a desirable brand in a community, in which you are attracting the right people both to work for you and to purchase from you.
Time for a reality check
How many issues will it take for you to take a deeper look. Is it just one… Or will it take ten? With each issue, so rises the impact which may seal the fate of your brand. The freedom you seek as a brand comes when you surround yourself with the right community, those who share the values you need to thrive.
If you are a CEO or business owner, lock yourself away somewhere quiet for a couple of hours and prepare to get honest with yourself. Look at how you are running things. The language you use, the way you engage people internally and externally. Think deeper about what is driving you to operate the way you do. You may need to talk to a couple of trusted people to see if they will also late bare for you about how they perceive your attitude and key drivers.
The next step is to decide if you want to change or you are comfortable with the results.
Then take a fresh look at the value statements of the brand you are running and how closely they are aligned to your own values you have just uncovered. Then consider each of your staff because sometimes even the people who are the best at what they do may not be the right fit for you.